Shipping Policy

Effective Date:

August 28, 2026

Thank you for choosing Countryside Solar Inc. We are committed to delivering your solar energy equipment safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

Standard Orders: All orders for in-stock items (such as small components, cables, and accessories) are processed within 2 to 3 business days.
Large Equipment: Orders containing solar panels, racking systems, inverters, or battery banks may require 3 to 5 business days for secure palletization and freight scheduling.
Exclusions: Orders are not processed, shipped, or delivered on weekends or statutory holidays.
Delays: If we experience a high volume of orders or unexpected supply chain delays, processing may take longer. We will notify you directly via email or phone if there is a significant delay in your shipment.

2. Shipping Methods, Estimates, and Rates

Shipping charges for your order will be calculated and displayed at checkout. We utilize standard courier services for smaller items and LTL (Less-Than-Truckload) freight carriers for oversized equipment.

Parcel Shipping (UPS, FedEx, Canada Post): 3 to 7 business days for standard delivery within Canada.
Freight Shipping (LTL Carriers): 5 to 10 business days depending on your location.
Remote Deliveries: Shipments to remote or rural areas may require additional transit time and could be subject to regional carrier surcharges.

3. Freight Delivery & Curb-Side Rules (Important for Large Orders)

Because solar panels, racking, and large batteries are heavy and oversized, they must ship via a freight truck. Please note the following conditions for freight deliveries:

Curb-Side Only: Freight deliveries are strictly "curb-side." The driver is only responsible for moving the pallet to the end of the truck or onto the ground at your curb.
Liftgate Service: If your delivery location does not have a loading dock or a forklift, you must select "Liftgate Service" at checkout so the driver can lower the pallet to the ground.
Delivery Appointment: The freight carrier will contact you at the phone number provided during checkout to schedule a delivery window. You must be present to inspect and sign for the delivery.
Failed Delivery: If the carrier cannot reach you or you miss the scheduled delivery window, you may be responsible for storage fees and redelivery charges.

4. Shipment Confirmation and Order Tracking

Tracking Number: You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed over to the carrier.
Activation: Tracking links typically become active within 24 hours of generation.

5. Customs, Duties, and Taxes

Canadian Orders: Countryside Solar Inc. charges applicable provincial and federal taxes (HST/GST/PST) based on the destination province at checkout.
Cross-Border Orders: For any orders shipping outside of Canada, the recipient is entirely responsible for all customs fees, duties, tariffs, and import taxes levied by the destination country.

6. Inspection & Shipping Damage Claims

Solar equipment is fragile. You must inspect your delivery thoroughly before signing the carrier's paperwork.

Visible Box/Pallet Damage: If you see clear damage to the boxes or solar panels upon arrival, write "DAMAGED" clearly on the driver's delivery receipt before signing it. Take digital photos immediately.
Concealed Damage: If you open the packaging and find hidden damage, you must report it to Countryside Solar Inc. within 48 hours of delivery.
Reporting Window: Please email your order number and photos of the damage to allen@countrysolar.ca within this 48-hour window so we can file a claim with the carrier and arrange a replacement.

Contact Customer Support

If you have any questions regarding the shipping of your order, please reach out to us:

Email: allen@countrysolar.ca
Phone: 519-353-8813
Mailing Address: Countryside Solar Inc., 328139 3rd Concession, Maxwell, Ontario, N0C 1J0